What transaction fees can I expect when making a purchase?

• Transaction fees vary depending on the payment method used.
• For domestic credit card transactions, there’s a fee of 2.9% + $0.30 per transaction, while international credit card transactions have a fee of 3.9% + $0.30.
• PayPal transactions have a domestic fee of 3.49% + $0.49 and an international fee of 4.99% + $0.49
• Buy Now, Pay Later (BNPL) transactions come with a fee of 6% + $0.30 (and an extra 1% for international orders).
• There are no additional e-commerce fees for our store.

How are transaction fees calculated on my purchase?

• Transaction fees are based on the total amount paid for the order. 
• It includes a fixed fee of $0.30 and a percentage based on the payment provider’s rate (like 2.9% for credit cards).
• For example, if your total is $33.50, the transaction fee would be $1.27 ($0.30 + 2.9% x $33.50).
• Discounts reduce the order amount and the transaction fee is recalculated accordingly.

Why are BNPL transaction fees higher than other payment methods?

• Buy Now, Pay Later providers like AfterPay and Klarna charge a higher transaction fee (6% + $0.30 per transaction, with an additional 1% for international orders).
• This fee reflects the unique structure of BNPL services, as they allow you to pay for purchases in installments rather than in full upfront.

Are there any additional fees for e-commerce sales on this site?

• No, we don’t charge any additional fees for e-commerce sales. However, there is a small 5% fee for Membership purchases. For more details, check our pricing page or feel free to contact us with any questions at aragorn.devonshouse@gmail.com

How does a discount code affect the transaction fee?

• When you use a discount code, it lowers the total amount of your order, which in turn lowers the transaction fee.
• For example, if a $33.50 order has a $5 discount, the new transaction fee will be calculated on $28.50, reducing it to $1.13. Transaction fees are only applied to the final processed amount.

What information do you collect from customers?

• We collect basic information necessary for processing orders, such as name, shipping address, email, and payment details. We may also collect contact details if you subscribe to our newsletter or contact us for inquiries.

How is my personal information used?

• Your information is used to process orders, manage deliveries, provide customer support, and communicate relevant updates or offers. We use it only for these purposes and respect your privacy.

Is my data shared with third parties?

• We only share your data with trusted third parties that assist in processing your order (like payment processors and shipping providers). We never sell your data or share it without purpose.

How secure is my personal information?

• We take security seriously. Your data is encrypted during transmission and stored securely to protect it from unauthorized access.

Can I request access to or deletion of my data?

• Yes, you have the right to access, correct, or request deletion of your personal information. Simply contact us at the provided email addresses, and we’ll assist you.

How can I update my personal information?

• If you need to update any of your personal information, you can contact us directly, and we’ll ensure it’s updated promptly.

What are my options if I don’t want to share my personal details?

• You’re welcome to shop as a guest and can choose to only provide the minimum required information to complete your order.

How long is my information stored?

• We store information as long as it’s necessary to complete your order or as required by law. If you have questions about data retention, please reach out.

Are cookies used on the website, and can I opt out?

• Yes, our website uses cookies to enhance your browsing experience. You can opt out by adjusting your browser settings, though it may limit certain functionalities.

Who can I contact with questions about data privacy?

• For privacy-related inquiries, please contact us at aragorn.devonshouse@gmail.com, or reach out through Instagram for quick responses.

Can I track my order once it ships?

• Yes, once your order is shipped, you’ll receive a tracking link to follow your package’s progress. Be sure to check your email for updates. If you encounter any issues, feel free to contact customer support, reach out to us via email at aragorn.devonshouse@gmail.com, or send us a DM on Instagram—we’re here to help!

How long will it take for my order to arrive?

• Most orders typically arrive within 7-10 business days, depending on your location and the specific item ordered. You’ll receive an estimated delivery time at checkout, so you’ll know when to expect your order—and we do everything possible to bring a little extra purr to each package!

What if my product arrives damaged or with a quality issue?

• At AragornHouseCollection, we’re committed to delivering products of the highest quality. If your item arrives with any issues, such as a print error or visible defect, please let us know right away—we’ll happily arrange a replacement or provide a full refund to ensure your satisfaction.

Can I cancel or modify my order after placing it?

• Changes can be made before the order is processed. Please contact support as soon as possible to request a modification or cancellation.

What happens if I don’t like the product or the size doesn’t fit?

• Since all items are made to order, we don’t offer general or size-related returns. However, if there is an error in your order, please contact support for assistance or send us an email at aragorn.devonshouse@gmail.com for more questions.

How are shipping costs calculated?

• Shipping rates are based on package size and destination, ensuring the lowest possible cost for cat lovers worldwide. This allows us to provide an affordable and efficient shipping experience, no matter where you’re located.